Contact Us
Have a question, feedback, a feature request, or a bug to report? I'd love to hear from you. As the sole developer of this project, every piece of feedback directly shapes how VidsTrim evolves.
How to Reach Us
Email Us Directly
For detailed inquiries, partnership proposals, or issues that need a thorough response, email is the best option. We read every message and typically respond within 24-48 hours.
GitHub
Found a technical bug or want to suggest a feature improvement? You can open an issue on our GitHub repository or explore the project's codebase. We appreciate community contributions and feedback from fellow developers.
Send a Message
Use the form below for quick feedback, questions, or general inquiries. We'll get back to you as soon as possible.
Common Questions Before Reaching Out
You might find the answer to your question right here. If not, feel free to send us a message above!
My video isn't loading. What should I do?
Make sure you're using a valid YouTube URL in one of these formats:
youtube.com/watch?v=..., youtu.be/..., or a YouTube Shorts URL. If the
video is private, age-restricted, or region-locked, it may not be accessible through our tool.
Try a different video to confirm whether the issue is specific to one URL.
The trimming process seems stuck or is taking too long.
Longer clips (especially at 1080p quality) require more processing time. We recommend keeping clips under 2 minutes for the fastest results. If the process appears stuck for more than 5 minutes, try refreshing the page and starting over with a shorter clip or lower quality setting.
Can I request a new feature?
Absolutely! We love hearing feature ideas from our users. Select "Feature Request" from the subject dropdown in the form above and describe what you'd like to see. We prioritize features based on how many users request them and how well they align with our mission of simplicity.
How long does it take to get a response?
We typically respond to all messages within 24-48 hours. During busy periods or weekends, response times may be slightly longer. For urgent technical issues, you can also reach out through our GitHub page.
I want to report a copyright concern.
VidsTrim is a tool that allows users to create clips from YouTube videos. We do not host, store, or distribute copyrighted content. All processed clips are automatically deleted from our servers within 30 minutes. If you have a specific copyright concern, please email us at brainshare236@gmail.com and we'll address it promptly.